Privacy & cookies

How we use your data, protect your privacy, and manage cookies

HMP Five Wells staff photo
HMP Five Wells staff photo

Our privacy policy is governed by the principle of only collecting and using personal details when they help us provide a better service or an improved experience of our website and its users.

Our privacy policy

This privacy policy explains what information we collect when you use our website, how we track visitors, and how we handle the details you provide. The types of information we may collect include:

Cookies

When you visit our website, small files called cookies may be placed on your device. Cookies don’t personally identify you, but they help the website run efficiently, reduce repeated data entry, and give us insight into how the site is used. Most web browsers allow you to block or manage cookies, though doing so may affect how some features work. For guidance, see your browser help section or resources like Cookies and You.

How we use cookies

We use tools like Google Analytics to track visitor activity and identify areas for improvement. This data helps us enhance website performance and implement online advertising or remarketing campaigns. While cookies such as Google Analytics and DoubleClick may show ads based on past visits to our website, we do not use cookies to collect information for targeting you personally on other sites or remembering your preferences once you leave our site. You can view Google Analytics’ available opt-out options here Google Analytics’ available opt-outs for the web.

Below you can see which cookies we use, and why we have them.


Cookie: Practice Plus Group HiJ compliance cookies

Name: OptanonConsent, OptanonAlertBoxClosed

Category: Necessary

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.


Cookie: Google Analytics

Name: _ga, _gid, _gcl_au, _gat_UA-XXXXXXXX-X

Category: Performance

These are set and used by Google Analytics to track user activity. They collect information about how visitors use our site. We use the information to help us improve the site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from, the pages they visited and more. We use the information afterwards to compile reports to improve a website visitors experience. Additional information about these cookies is available on Google’s privacy page.


Cookie: YouTube

Name: APISID, CONSENT, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC

Category: Performance

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Video viewing

We may collect information about the videos you view on our website. This includes data such as the titles of videos watched, viewing duration, and interactions with video content. This information may be collected using cookies, pixels, or similar technologies provided by third parties, including (but not limited to) Google, YouTube, Meta (Facebook), or video hosting platforms such as Vimeo.

We use this information for purposes such as analytics, improving user experience, and delivering personalised content or advertisements. Where required under U.S. law, including the Video Privacy Protection Act (VPPA), we will obtain your consent before collecting or sharing this type of information.


Cookie: Microsoft Clarity

Name: _clck, _clsk

Category: Performance

Microsoft Clarity is a user behaviour analytics tool that that helps us to understand how users interact with pages, and how we can improve them. You can read more about Microsoft clarity here.


Cookie: Bing

Name: MUID, _uetvid, _uetsid

Category: Targeting

Universal Event Tracking (UET) is a useful way to track what happens after someone has clicked on your ad. You can read more about UET here.


Cookie: LinkedIn

Name: bscookie, bcookie, UserMatchHistory, lidc, AnalyticsSyncHistory, li_gc, lang, _clsk

Category: Targeting

Used by the social networking service, LinkedIn, for tracking the use of embedded services. You can read more about LinkedIn cookies here.


Cookie: Meta (Facebook and Instagram)

Name: _fbp, fr, sb, /tr

Category: Targeting

Conversion tracking helps us measure the return on investment of Meta ads by reporting on the actions people take after viewing one of those ads. The pixel tracks if we have been contacted after a user views a Meta ad and where the contact first happened.


Cookie: Socially Recruited

Name: XSRF-TOKEN, _ga, _ga_JGWNN1WXF5, _gcl_au, _lfa,socially_recruited_session

Category: Performance

This is used by Analytics to calculate visitors, session, campaign data, etc. Read more about Socially Recruited cookies here.


Cookie: Convert

Name: _conv_s, _conv_v

Category: Functional

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Read more about Convert cookies here.


Cookie: Google Ads

Name: AW-16679613947

Category: Targeting

This is a Google Ads tracking identifier used for conversion tracking and remarketing. Find out more here.


Cookie: Simpli.fi

Name: _ce.ssimpli.fi

Category: Targeting

This is a Simpli.fi advertising script/tag used for programmatic advertising, audience targeting, and tracking ad performance. Find out more here.


What we do with your information

Any personal information we collect from this website is used only in accordance with the United Kingdom Data Protection Act 2018 and other applicable laws. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting job applications, monitoring how customers use the website and issuing emails for us. These third parties will not be allowed to use your personal information for their own purposes. Read more about how we handle your data.

Your rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information, please send your contact details including address to the following address:

Privacy
Practice Plus Group HiJ Quality and Governance Team, Ground Floor, 1330 Arlington Business Park, Theale, Reading, England, RG7 4SA

Other websites

This privacy policy only covers Practice Plus Group HiJ websites. Any other websites, which may be linked to from our website are subject to their own privacy policy, which may differ from ours.

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