Health in Justice
Practice Plus Group Health in Justice take handling your data very seriously and we work together to handle your data responsibly.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please complete a data request.
Alternatively please send your contact details including address to the following address:
Privacy
Practice Plus Group Health in Justice Quality and Governance Team
Practice Plus Group Health in Justice, Ground Floor, 1330 Arlington Business Park, Theale, Reading, England, RG7 4SA
Practice Plus Group Health in Justice have a team of senior staff members of whom are responsible for the safe handling and transfer of data throughout our Health Care division. Read about our privacy and cookie policy for more information.
Key team members:
A Caldicott Guardian is a senior person responsible for protecting the confidentiality of people’s health and care information and making sure it is used properly. All NHS organisations and local authorities which provide social services must have a Caldicott Guardian.
If you have any queries regarding the sharing of information, please email caldicott.guardian@practiceplusgroup.com.
Our Privacy Notices have been updated to ensure that they are aligned with the new GDPR regulations. Please see the current versions here.
Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.
Contact first with the local manager and clinician to discuss your concerns and if this is the case arrangements will be made for this to happen at a mutually convenient time.
You can make your complaint: In person / by telephone – ask to speak to the manager and investigation will proceed.
If you are unhappy with the response you have received from the local manager you can request an internal review. Please contact:
Luke Wells
Service Director
Practice Plus Group Health in Justice, Ground Floor, 1330 Arlington Business Park, Theale, Reading, England, RG7 4SA
If, following internal review – stage two, you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint.
The Parliamentary Health Service Ombudsman (PHSO)
Millbank Tower
Millbank
London
SW1P 4QP
CQC National Customer
Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
The NHS complaints procedure is available through the Department of Health and Social Care’s website.
At anytime you can request that your complaint is handled under the NHS Complaints Procedure, which entitles you to be represented by the Independent Complaints Advocacy Service (ICAS). The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints. Details of your local ICAS office can be found on The Advocacy People’s website.
You can also contact ICAS via: